Support reply

Do4U reads a customer email and writes a reply draft: friendly, neutral or formal. It also lists the customer’s concerns and what you should still ask.

Try it now Pricing

Answering many emails? With a shared inbox, team and live chat: reactive.chat →

Who it is for

For small shops, service providers and support teams who answer many similar emails and want a good first draft in seconds.

Typical uses

Answer a complaint calmly and politely
Reply to a question about delivery times
Add your own FAQ snippets so the answer uses your facts
Prepare a reply in another language

Example

Input

Hello, I ordered a table lamp ten days ago (order 4711) and it still has not arrived. Can you tell me where it is? I need it by Friday.

Result

Reply: Hello, thank you for your message and sorry for the wait. We are checking order 4711 with the carrier right now and will send you the tracking status today … Concerns: delivery is late; needed by Friday Questions: Should we send a replacement if the parcel is lost?

A fixed example, shortened. Real results are AI-generated: please check them.

Price and limits

Price: usually 1–3 credits
Available with: Guest demo, Free, With package
Input limit: Free: 8,000 characters, packages: 30,000 characters

Privacy

Processed on our own servers in the EU (Poland). Inputs and results are deleted after 7 days (Free) or 30 days (packages), or right after you see the result if you choose not to store them. Images are deleted right after processing.

In the API

Tool name: support_reply. Create a job with POST /api/v1/jobs and fetch the result with GET /api/v1/jobs/{id}. You find your API key in your account.

curl -X POST https://do4u.eu/api/v1/jobs \
  -H "Authorization: Bearer d4u_…" -H "Content-Type: application/json" \
  -d '{"tool": "support_reply", "text": "…"}'

Full API documentation →

Questions and answers

Does Do4U send the reply for me?

No. You get a draft, check it and send it yourself from your own email program.

Can the reply use information about my shop?

Yes. Paste your FAQ snippets into the optional field. The reply then uses your facts instead of guessing.

Is my text stored?

Only as long as needed: 7 days on Free, 30 days with a package – or not at all if you choose not to store it. Processing happens on our own servers in the EU (Poland).

Can I use the result right away?

Results are AI-generated. Please read them before you publish or send them.

Related tools

Rewrite
Make a text simpler, shorter, more formal or friendlier.
Translate
Into EU languages, with notes on unclear passages.
Summarise
Text or web address in, a short summary and the key points out.

All tools →