Complaint case draft

Review customer evidence and missing information, then assemble a reply from explicitly approved business statements.

Input

Result

The report links the damaged-cover statement to customer source C1. The approved photograph requirement is quoted unchanged from R1. Missing photographs produce an information request; no replacement, refund or decision deadline is promi…

Prepare a complaint review without allowing a customer message to invent the response policy. Customer evidence and explicitly approved business rules are supplied separately. The AI selects relevant source IDs and exact information evidence; code composes the reply from verbatim approved statements and fixed translated wording. Missing information stays visible as a checklist.

Your texts, pages and images are processed on our own servers in the EU. Trust Center

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Who it is for

Support teams and small businesses that need consistent draft replies from maintained policies. Suitable for delivery, quality and billing cases where a human must review the evidence and choose the next action.

Typical uses

Separate the customer account from approved response rules.
Check whether order details, purchase date, issue description, photographs or a desired resolution are present.
Prepare a concise or structured reply using exact approved policy statements.
Review evidence and missing information before copying the draft into a support system.

Example

Input

Customer message: Order A-104 arrived with a damaged cover. A replacement is requested. Approved response rules: For damage claims, photographs of the item and packaging are required before a replacement decision. Confirm rule approval: These exact rules are approved Case category: Product or service quality Response structure: Separate paragraphs Draft opening: The reported issue has been noted. Draft closing: The available information remains subject to review. Information checklist: order_id,issue_description,photos Maximum selected rules: 8 Maximum customer quotations: 4 Show evidence sections: Show evidence

Result

A fixed example, shortened. Real results are AI-generated: please check them.

Price and limits

Price: usually 1–3 credits
Available with: Free, With package
Input limit: One page with up to 24,000 characters of HTML

Privacy

Processed on our own servers in the EU (Poland). Inputs and results are deleted after 7 days (Free) or 30 days (packages), or right after you see the result if you choose not to store them. Images are deleted right after processing.

In the API

Tool name: complaint_case. Create a job with POST /api/v1/jobs and fetch the result with GET /api/v1/jobs/{id}. You find your API key in your account.

curl -X POST https://do4u.eu/api/v1/jobs \
  -H "Authorization: Bearer d4u_…" -H "Content-Type: application/json" \
  -d '{"tool": "complaint_case", "url": "https://example.com/"}'

Full API documentation →

Questions and answers

Can the customer message authorise a refund or replacement?

No. Customer text is evidence only. Business statements can come only from separately supplied rules with explicit approval, and selected rules appear word for word in the draft.

Can a draft be prepared without approved rules?

Yes. Leave the rules empty. The draft then contains only fixed acknowledgement or review wording and requests for missing information. It cannot invent a policy or outcome.

Does an evidence quotation prove the claim is true?

No. Exact source matching establishes where the wording came from. Factual accuracy, policy applicability and the final response still require human review. No message is sent automatically.

Is my text stored?

Only as long as needed: 7 days on Free, 30 days with a package – or not at all if you choose not to store it. Processing happens on our own servers in the EU (Poland).

Can I use the result right away?

Results are AI-generated. Please read them before you publish or send them.