Ticket triage

Sort support tickets into maintained categories with urgency, an exact passage and a suggested next step. Nothing is sent.

Input

Result

A table sorted by urgency with ticket, subject, category, urgency, exact passage and next step, and counts per category.

Sorting tickets takes time at the start of every day. This tool assigns tickets to maintained categories, sets an urgency and quotes the passage that decided it. Categories come only from the supplied list. The server checks that every ticket appears once and that each passage occurs word for word. Nothing is answered or sent.

Your texts, pages and images are processed on our own servers in the EU. Trust Center

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Who it is for

Support teams, shops, IT service desks and associations with a shared inbox.

Typical uses

Sort the inbox in the morning.
Find urgent cases first.
See how many requests fall into each category.

Example

Input

Tickets: id,subject,text T1,Login fails,Since this morning nobody in our team can log in. We cannot work. T2,Invoice address,Please change our invoice address to Mill Road 3. T3,Idea,It would be nice to have a dark mode. Categories: id,name,definition C1,Technical fault,Something does not work C2,Billing,Invoices and payments C3,Feature request,Wishes for new functions

Result

A table sorted by urgency with ticket, subject, category, urgency, exact passage and next step, and counts per category.

A fixed example, shortened. Real results are AI-generated: please check them.

Price and limits

Price: usually 1–3 credits
Available with: Free, With package
Input limit: One page with up to 56,000 characters of HTML

Privacy

Processed on our own servers in the EU (Poland). Inputs and results are deleted after 7 days (Free) or 30 days (packages), or right after you see the result if you choose not to store them. Images are deleted right after processing.

In the API

Tool name: ticket_triage. Create a job with POST /api/v1/jobs and fetch the result with GET /api/v1/jobs/{id}. You find your API key in your account.

curl -X POST https://do4u.eu/api/v1/jobs \
  -H "Authorization: Bearer d4u_…" -H "Content-Type: application/json" \
  -d '{"tool": "ticket_triage", "url": "https://example.com/"}'

Full API documentation →

Questions and answers

Can the AI invent categories?

No. Only the supplied categories are accepted. Anything else appears as unclear and is reported.

Is anything answered automatically?

No. The result is a suggestion for the team.

Can text in a ticket steer the AI?

Ticket text is treated as data. A ticket that tries to change the rules cannot add categories or change the checks.

Is my text stored?

Only as long as needed: 7 days on Free, 30 days with a package – or not at all if you choose not to store it. Processing happens on our own servers in the EU (Poland).

Can I use the result right away?

Results are AI-generated. Please read them before you publish or send them.